At Custom Tin Boxes, we respect your privacy and are committed to protecting the personal information you provide when you visit our website, request a quotation, communicate with our team, or purchase our custom tin packaging products and services.
This Privacy Policy explains what information we collect, how we use it, when we may share it, how we protect it, and the choices available to you.
By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with this policy, please discontinue use of our website.
Who Is Custom Tin Boxes
Custom Tin Boxes is a US-based packaging company providing customized tin boxes and related packaging solutions for businesses, brands, retailers, manufacturers, and other customers.
Our website may allow visitors to browse products, request quotes, submit product specifications, upload artwork, communicate with our team, place orders, make payments, and request customer support. This Privacy Policy applies to information collected through our website, online forms, customer communications, order-processing activities, and other services that expressly reference this Privacy Policy.
Information We Collect
We may collect different categories of information depending on how you interact with our website.
Personal Information
You are generally free to browse portions of our website without directly providing personal information. However, certain services, including quotation requests and order processing, may require information necessary to respond to your request. When you request a quotation, place an order, contact us, or use certain website features, we may collect information such as:
- Full name
- Business or company name
- Email address
- Telephone number
- Billing information
- Shipping address
- Business address
- Product requirements
- Order information
- Communication preferences
- Information included in customer messages
Order and Product Information
When you request customized products, we may collect information concerning your order, including product dimensions, quantities, materials, printing requirements, finishing preferences, delivery requirements, and other specifications. This information allows us to prepare quotations, manufacture products according to your specifications, fulfill orders, and provide customer support.
Artwork and Uploaded Files
Our website may allow customers to upload logos, artwork, photographs, designs, PDFs, or other files when requesting customized products. These files may contain business information or intellectual property belonging to you or your organization.
We use submitted artwork primarily for quotation, design development, proofing, manufacturing, quality control, and order fulfillment. You should not upload confidential information that is unnecessary for your order.
Automatically Collected Information
Automatically collected information helps us understand how visitors use our website, improve website performance, identify technical problems, maintain security, and enhance the customer experience. When you visit our website, certain information may be collected automatically through cookies, analytics technologies, server logs, and similar tools. This information may include:
- IP address
- Browser type
- Device type
- Operating system
- Website pages visited
- Referring website
- Date and time of access
- General geographic information
- Website interaction data
- Device identifiers
- Approximate session information
Cookies and Similar Technologies
Custom Tin Boxes may use cookies and similar technologies to operate and improve our website. Cookies may help us remember certain preferences, understand website traffic, maintain website functionality, and analyze how visitors interact with our services.
Some cookies may be necessary for website functionality, while others may support analytics, advertising, or performance measurement. Depending on your browser and applicable law, you may be able to control or disable certain cookies through your browser settings. Disabling cookies may affect some website functionality.
How We Use Your Information
For example, if you submit your name, email address, phone number, dimensions, quantity, material requirements, and artwork through a quotation form, we may use that information to prepare your custom tin box quotation and communicate with you regarding the requested project. We may use collected information for legitimate business and operational purposes, including:
- Responding to quote requests
- Preparing customized product quotations
- Processing orders
- Confirming customer specifications
- Developing product designs
- Reviewing uploaded artwork
- Providing digital proofs or samples
- Manufacturing customized products
- Processing payments
- Coordinating shipping and delivery
- Providing customer support
- Communicating about orders
- Resolving customer inquiries
- Preventing fraud and unauthorized activity
- Maintaining website security
- Improving our website and services
- Analyzing website performance
- Managing business operations
- Complying with applicable legal obligations
Email and Customer Communications
If you contact us by email, telephone, online chat, contact forms, or other communication channels, we may retain the information you provide to respond to your request and maintain appropriate customer-service records. We may contact you regarding:
- Quote requests
- Order confirmations
- Artwork approvals
- Production updates
- Shipping information
- Customer support
- Account or service-related matters
Where permitted by applicable law, we may also send promotional or marketing communications. You may unsubscribe from promotional emails by following the unsubscribe instructions contained in the applicable communication or by contacting us directly. Transactional and service-related communications may still be sent when necessary to complete or manage an order.
Payment Information
When you purchase products or services from Custom Tin Boxes, payments may be processed through third-party payment providers. We may receive limited transaction information, such as payment status, transaction reference, billing information, or other information necessary to confirm payment.
Payment card information may be processed directly by the applicable payment provider rather than stored on our own systems. Third-party payment processors maintain their own privacy policies and terms governing their services. We encourage customers to review those policies before providing payment information.
Sharing of Information
We do not sell your personal information as a general business practice. We may share information with trusted third parties when reasonably necessary to operate our business or provide requested services. These parties may include:
- Payment processors
- Shipping and delivery providers
- Manufacturing partners
- Design or production service providers
- Website hosting providers
- Analytics providers
- Information technology providers
- Customer support platforms
- Email service providers
- Professional advisors
- Legal or regulatory authorities where required
For example, shipping information may need to be shared with a carrier so that your customized tin box order can be delivered to the address you provide.
Third-party service providers are generally permitted to use information only as necessary to provide the services for which they have been engaged, subject to their applicable agreements and legal obligations.
Business Transfers
If Custom Tin Boxes is involved in a merger, acquisition, restructuring, financing, sale of assets, bankruptcy, or similar business transaction, personal information may be transferred as part of the applicable business assets or transaction. Where required by applicable law, appropriate notices or consents will be provided.
Data Security
We take reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, misuse, alteration, disclosure, or destruction.
However, no website, electronic transmission, database, or storage system can be guaranteed to be completely secure. Customers should avoid sending highly sensitive information through unsecured email or website forms unless specifically requested and protected through appropriate means.
Data Retention
We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy. Retention periods may depend on factors such as:
- Customer relationships
- Active orders
- Business records
- Accounting requirements
- Legal obligations
- Dispute resolution
- Fraud prevention
- Security requirements
- Legitimate business needs
When information is no longer reasonably required, it may be deleted, anonymized, or securely disposed of, subject to applicable legal and operational requirements.
Children’s Privacy
Our website is intended primarily for businesses, professionals, and general consumers who are legally permitted to use our services. Our services are not directed toward children.
We do not knowingly collect personal information from children in violation of applicable law. If you believe that a child has provided personal information to us without appropriate authorization, please contact us so that we can evaluate and address the situation.
Third-Party Websites
Our website may contain links to third-party websites, platforms, payment services, social media pages, shipping providers, or other external resources. We are not responsible for the privacy practices, security, content, or policies of third-party websites. When you leave our website, we recommend reviewing the privacy policy of the external website before submitting personal information.
Analytics and Website Performance
We may use analytics technologies to understand website traffic and customer behavior. Analytics information can help us determine which pages are useful, identify technical issues, understand how customers find our website, and improve our online quotation and ordering experience. Analytics providers may collect information according to their own privacy policies and applicable contractual requirements.
Marketing and Advertising
Where permitted by applicable law, Custom Tin Boxes may use certain information to understand customer interests, measure marketing campaigns, or deliver relevant advertising. Advertising and marketing technologies may use cookies, pixels, tags, or similar technologies. You may be able to manage certain advertising preferences through your browser, device settings, or applicable third-party advertising platforms.
Your Privacy Rights
Depending on where you live and the laws applicable to you, you may have certain privacy rights concerning your personal information. These rights may include the ability to:
- Request access to certain personal information
- Request correction of inaccurate information
- Request deletion of certain information
- Request information about how personal information is collected or used
- Opt out of certain marketing communications
- Exercise applicable rights concerning certain data processing activities
Privacy rights vary by state and may be subject to legal exceptions and verification requirements. If you wish to submit a privacy request, contact us using the information provided below. We may need to verify your identity before completing certain requests to protect customer information from unauthorized access.
California Privacy Rights
If you are a California resident, you may have additional privacy rights under applicable California privacy laws. Depending on the circumstances, these rights may include rights concerning access, correction, deletion, and certain disclosures regarding personal information.
California residents may also have rights relating to certain forms of targeted advertising, sale, or sharing of personal information where applicable. Custom Tin Boxes will process valid requests in accordance with applicable California law.
We will not discriminate against you for exercising privacy rights that are legally available to you. To submit a California privacy request, contact us using the information provided in the Contact Us section.
Other US State Privacy Rights
Several US states have enacted comprehensive privacy laws that may provide residents with specific rights regarding personal information. Depending on your state of residence and whether the applicable law covers your circumstances, you may have rights concerning access, correction, deletion, portability, objection, or opting out of certain processing activities. Custom Tin Boxes intends to handle applicable privacy requests in accordance with the laws that apply to the individual and the business relationship.
Do Not Track Signals
Some browsers and devices provide “Do Not Track” or similar signals. Because there is currently no universal standard for responding to all such signals, our website may not respond to every browser-based Do Not Track configuration. Where legally required, we will comply with applicable requirements concerning recognized privacy preference signals.
International Visitors
Although Custom Tin Boxes is a US-based business, visitors and customers may access our website from outside the United States. If you access our website from another country, your information may be processed in the United States or other locations where our service providers operate.
Privacy protections in those locations may differ from those in your country of residence. By using our website and submitting information, you acknowledge that information may be processed in accordance with applicable US law and the terms of this Privacy Policy.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our business practices, technology, services, legal requirements, or privacy practices. We encourage visitors and customers to review this Privacy Policy periodically to remain informed about how information is handled.
Contact Us
If you have questions about this Privacy Policy, want to exercise an applicable privacy right, or need additional information about how your personal information is handled, please contact us.
Email: sales@customtinboxes.net
Phone: +1 (845) 379-9277
Address: New York (HQ) 285
When submitting a privacy request, please provide sufficient information for us to identify your request and verify your identity where required.
Consent
By using the Custom Tin Boxes website, submitting information through our forms, requesting a quotation, communicating with our team, or purchasing our products, you acknowledge that you have read this Privacy Policy. Where consent is legally required for a particular processing activity, we will seek consent through the applicable mechanism.
This Privacy Policy should be read together with our Terms and Conditions, Return and Refund Policy, and any other policies published on our website.